Return & Refund Policy

Contact us within 10 days of delivery to start a return. The item does not have to reach us inside those 10 days — the contact does.

What we can accept back

• Unused and unwashed items in their original packaging, with tags intact.
• Rugs and doormats unrolled but not laid under furniture or used outdoors.
• Sheet sets complete — a four-piece set returns as four pieces.

What we cannot accept

Washed textiles, cut liner rolls, and any item used outdoors. Washing changes the hand-feel and the size of cotton, so a washed dohar cannot be resold.

Who pays return shipping

• Change of mind — return shipping is paid by the customer.
• Damaged, wrong or incomplete order confirmed as our error — we arrange the return or reimburse the postage against a receipt.

Damaged, wrong or incomplete order

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a courier claim much faster. We review what you send and arrange a replacement or refund where applicable.

Refunds

• Approved returns are refunded 5 business days after we receive the returned item.
• UPI orders — to the same UPI ID or bank account.
• Cash on Delivery orders — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.

Warranty

We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.

Start a return

[email protected] · +91 97020 19220 · Returns are received at our business & order fulfilment address: No-2, Shop No.4, Ashwamedh Apartment, Ram Maruti Rd, near Vagholkar Hospital, Naupada, Thane, Maharashtra 400602, India.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.